At Gift and Chill, customer satisfaction is our top priority. To make your shopping experience smooth, please review the following policies before placing an order on giftandchill.com –
🛡 Damaged or Missing Items
- If your order arrives damaged due to a manufacturing defect, or if it gets lost during transit, we will provide a free replacement or full refund.
- You must notify us within 10 days of receiving your order to qualify.
- Refunds are processed within 5–7 business days once approved.
📸 Proof of Issue
To help us verify the claim, please provide a photo and a video showing all affected items together.
📦 Responsibility After Delivery
- Once the tracking system shows your package as delivered, responsibility shifts to the buyer.
- If the item is stolen from a mailbox or doorstep after delivery, we cannot take responsibility, issue a free replacement, or process a refund.
🌍 Customs & Import Duties
- In rare cases (about 1% of shipments), the importer may be required to pay customs duties or additional fees.
- Buyers are responsible for checking the relevant import laws and regulations of their country.
📮 Failed Delivery Attempts
- If the courier cannot confirm your address or contact you through the phone number provided, the package may be redirected to your nearest local post office.
- Buyers must collect the parcel within 2 business days.
- Unclaimed packages risk being returned, lost, or disposed of, and we are not liable in such cases.
✨ Our goal is to ensure you enjoy a worry-free shopping experience at Gift and Chill. If you have any concerns, please contact us directly—we’re always here to help.
