Welcome to giftandchill.com. By placing an order with us, you agree to the following terms and conditions. Please read carefully, as they outline our responsibilities as a seller and your rights as a customer.

1. Introduction

1.1 Scope
These terms apply to all orders of personalized gifts and products (“items”) purchased through giftandchill.com (“we,” “our,” or “us”). They cover all physical goods.

1.2 Why This Matters
Before making a purchase, please review these terms. They explain who we are, how your order will be processed, when your contract begins and ends, and what to do if an issue arises. If you spot an error or need clarification, reach out to us directly.

1.3 Types of Buyers

  • Consumers – Individuals purchasing products for personal use.
  • Business Buyers – Purchases made for business, professional, or trade purposes. Different rights may apply depending on your buyer status.

2. Who We Are & How to Contact Us

  • Provider: giftandchill.com supplies all listed products.
  • Customer Service: Contact us via our website’s Contact page.
  • Communication: All official updates will be sent to the email address you provide with your order.

3. Order & Contract

3.1 Confirmation
Your order becomes legally binding once we send a confirmation email.

3.2 Rejection Rights
We may decline an order due to out-of-stock products, limited resources, pricing errors, or failure to meet delivery requirements.

3.3 Order Number
You’ll receive an order number for easy reference in future communication.

3.4 Buyer Requirements
To shop with us, you must be at least 13 years old, hold a valid credit/debit card, and have authorization to use it.

4. Product Information & Customization

4.1 Display Images
Photos and previews shown on our website are illustrative only. Final products may vary slightly in color, size, or appearance.

4.2 Color & Size Variations
Minor differences may occur due to printing, materials, or screen display. A tolerance of 1–2 inches (or cm) in size variation is possible.

4.3 Packaging
Product packaging may differ from website images.

4.4 Production Timeline
Average production time is 5 business days or less.

4.5 Safety Notice

  • Some products may include small parts that pose a choking hazard.
  • Not suitable for children under 3 years old.
  • Store products safely. After delivery, product safety becomes the buyer’s responsibility.

5. Customer Changes

  • Changes to an order cannot be made once production has started.

6. Our Right to Adjust

  • Minor Updates: We may make small adjustments to products or policies without prior notice.
  • Major Changes: If significant changes are required, you will be informed and may choose to cancel the contract.

7. Delivery & Supply

7.1 Costs
Standard shipping is included for most areas. Some locations may show additional delivery charges at checkout. Import fees, if applicable, are the buyer’s responsibility.

7.2 International Deliveries
Customs duties, VAT, or taxes may apply depending on the destination country. Non-payment of these fees can result in refusal, abandonment, or loss of goods, which are not eligible for refunds.

7.3 Timelines
Estimated delivery schedules will be shared during checkout. Orders are generally fulfilled within 20 business days after acceptance. Note: Our production facilities are closed on Sundays.

7.4 Delays Outside Our Control
We are not responsible for delays caused by external events (e.g., customs delays, shipping strikes). If an extended delay is expected, you may cancel the order for a refund (except if production has already begun).

7.5 Missed Deliveries
If you are unavailable, carriers will leave instructions for re-delivery or local collection.

7.6 Failure to Collect
If you fail to rearrange or collect, extra storage/delivery costs may apply. Orders may also be canceled if contact is impossible.

7.7 Responsibility & Ownership

  • Responsibility for the product transfers to you at delivery.
  • Ownership transfers only after full payment is received.

8. Cancellation Policy

  • All sales are final once the order is placed, as products are made to order.

9. Completion of Contract

  • Once the order is delivered to your address, the contract is considered fulfilled.

10. Issues & Complaints

If there is a problem with your product, please reach out to us through our Contact page.

11. Defective Items

If you receive a defective product, we will issue a refund or replacement according to our refund and replacement policy.

12. Privacy & Data Use

See our Privacy Policy on the website for details on how we collect, store, and protect your personal information.

By shopping with giftandchill.com, you agree to all the above terms.